Delivery Information

At Cartora, we aim to deliver your orders quickly, safely, and reliably — right to your doorstep. Here's everything you need to know about our shipping and delivery process.

🚚 Shipping & Delivery Options

We offer multiple delivery options based on your location and the products you order:

Standard Delivery

• Delivery Time: 3–7 business days

• Cost: Calculated at checkout (free shipping available on select items)

Express Delivery

• Delivery Time: 1–3 business days

• Cost: Additional charges apply (shown at checkout)

Please note: Delivery times may vary during holidays, high-demand periods, or due to weather conditions.

🌍 International Shipping

We do offer international shipping to selected countries. Delivery time and cost will depend on your location and will be displayed at checkout.

• Customs & Duties: Any additional fees such as customs duties or taxes are the responsibility of the customer.

📦 Order Processing Time

• Orders are typically processed within 24–48 hours of payment confirmation.

• You will receive a confirmation email once your order is placed and another when your item has been shipped.

🔍 Order Tracking

Once your order has been shipped, we’ll send you a tracking number via email so you can follow your delivery in real time.

• You can also track your order anytime through your Cartora Account > My Orders section.

🚫 Missed Deliveries

If a delivery attempt fails, our courier partners will usually try again. In some cases, the package may be held at a local pickup point for a limited time. If unclaimed, it may be returned to us.

Please make sure your shipping address and contact details are accurate at the time of order to avoid delays or failed deliveries.

🛡️ Delivery Guarantee

If your order is lost or damaged in transit, we’ll take care of it. Contact our support team within 7 days of the estimated delivery date, and we’ll resolve it as quickly as possible.

📞 Need Help?

If you have any questions about your order or shipping status, feel free to reach out to our friendly support team.

📧 Email: support@cartora.com
📦 Live Chat: Available during business hours
🌐 Website: www.cartora.com