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Return Policy
At Cartora, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make things right with a simple and hassle-free return process.
🔄 Easy Returns
We accept returns within 30 days of the delivery date for most products. To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order number or receipt) is required.
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Some items may be non-returnable (see below).
🚫 Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (e.g., food, flowers, etc.)
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Personal care items (e.g., skincare, cosmetics, etc.)
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Gift cards or downloadable software products
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Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
💸 Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved:
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A full refund will be issued to your original payment method.
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Please allow 5–10 business days for the refund to reflect in your account.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
🔁 Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us at support@cartora.com with your order number and details.
📦 Return Process
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Contact Us: Email support@cartora.com within 30 days of receiving your order.
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Receive Return Instructions: We’ll guide you through the return steps and provide a return address.
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Pack & Ship: Carefully package the item and ship it to the address provided.
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Wait for Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange.
❗ Important Notes
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.
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Cartora is not responsible for items lost in return transit.